Horrible Leadership Across All Areas - Anonymous employee ServiceChannel Employee Review

No leaders in sight, only managers who have no problem saying they would have done that some other way after you have reached out for guidance multiple times with no support or input. Corporate leadership is dishonest with employees, customers, vendors and the media. Transparency is in the mission statement...that is the only place it exists. There is a trend of promoting people who are good workers to management positions where they become tyrants. Current product is broken. Customers have been contractually promised updates & upgrades the company won't deliver because engineering team dances like puppets to build new features to soothe the will of their maniacal CEO instead of repairing the core features that do not work right, or providing support for features clients paid for specifically. All in all just not a moral company, they are focused on looking good on the outside for acquisition but are not interested in actually building a decent product. I feel for the support & success team who are tasked with keeping customers happy...cannot imagine how awful their jobs are!