Choose your tradeoffs - SRE/DevOps Engineer ServiceNow Employee Review

3.0
25 Oct 2025
Recommend
CEO approval
Business outlook

Pros

WLB People pact Benefits and RSUs

Cons

Job satisfaction in terms of the actual work being performed. Very low bar, to the point that you'd be frustrated for not being allowed to contribute or not being encouraged to solve certain level of technically complex challenges. Internal politics within the team - Almost no-one has any idea of what is going on at a technical level, yet a lot of surface level showboating [which actually helps you achieve monetary growth, in this particular team at least] - If you can kiss up, you'll considered an excellent candidate and your manager will make sure you get good visibility irrespective of your technical/domain knowledge. One cannot directly disagree with their seniors here. Even though they might be wrong at some point, you will have to wait for the senior to realize it himself and take action. But people often are willing to take these bargains in exchange for the WLB and perks. So, there you go.

Explore other reviews about ServiceNow

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Cons

- Hard to get remote position nowadays - Could have better pay

2.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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