Toxic Culture & Weak Leadership - Anonymous employee ServiceNow Employee Review

1.0
11 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Competitive pay, solid health benefits, stock options, and a joining bonus. The company even offers mental health days which makes sense, because you’ll likely need them to stay balanced in such a stressful environment.

Cons

Behind the big promises lies a disappointing culture. The environment feels heavy, political, and unsupportive. Collaboration is almost non-existent, communication is inconsistent, and it often feels like survival mode rather than teamwork. Some teams and members deliberately limit access to tools or withhold information, making transitions and knowledge sharing nearly impossible. Onboarding and training are minimal, with little clarity or direction. Support systems like “buddies” exist mostly on paper. Leadership often overlooks problematic behavior and avoids accountability. Instead of addressing issues, problems are passed around or ignored, leaving employees feeling unheard. Despite public talk about inclusion and empowerment, diversity and equity often feel like slogans rather than real commitments. HR processes are slow and impersonal, and there’s a general lack of ownership across teams. The overall atmosphere drains you mentally and emotionally, making it difficult to feel engaged or motivated.

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5.0
3 June 2026
Anonymous employee
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CEO approval
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Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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