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      A Great Place to Build AI That Actually Matters - Senior Software Engineer ServiceNow Employee Review

      5.0
      5 Apr 2026
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Your AI features land in Fortune 500 companies overnight. The AI investment is real, with serious budget behind Now Assist and agentic AI. You get to work with a modern stack — LLMs, RAG, and vector DBs all in production. Pay is solid with competitive salary and strong RSUs. Job security is good since enterprise AI is booming and ServiceNow is leading it. There's plenty of room to grow as the AI org expands fast. And best of all, your work actually ships — no prototype graveyards here.

      Cons

      It's not a frontier research house like Anthropic or OpenAI, so the cutting-edge science side of AI is a bit quieter here. Being a large enterprise, things can move slower than you'd like — approvals and processes are just part of the reality.

      Explore other reviews about ServiceNow

      5.0
      3 June 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Big Tech health + vision + dental benefits

      Cons

      Significant change and movement in org.

      3.0
      24 May 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

      Cons

      Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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