Great colleagues, but culture and management have declined - Anonymous employee ServiceNow Employee Review

1.0
1 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Worked with a lot of great colleagues. Servicenow used to be the best company to work for (not today).

Cons

The 'Hungry and humble' culture is gone. It is all about looking good towards management, and not listening to customers. EMEA leadership favour females when hiring and promoting, and even speaks openly about it. Tech stack is dated, and becoming too complex to implement and maintain. Customers complain about constant price increases and little focus on helping them get value.

Explore other reviews about ServiceNow

5.0
3 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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