frustrating - Anonymous employee ServiceNow Employee Review

2.0
7 Sept 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good perks, good benefits, rsu’s and the stock price is rising rapidly. the founder institutionalized a culture where engineers are respected but unfortunately that’s being chipped away since he left.

Cons

non technical managers for engineering teams. managers and tech leads that steal credit for other people’s work. many coworkers that do not produce work or produce work at extremely low quality and leave their messes for someone else to fix. 15 year old codebase which is held together by patch on top of patch on top of patch. no embrace of continuous integration. too many old timers who are afraid that CI and test automation will replace their jobs. lots of politics.

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5.0
3 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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