Senior Technical Support Engineer - Senior Technical Support Engineer ServiceNow Employee Review

3.0
22 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Good stock options but given on stacked value - Have to complete a year to start receiving Smart and hardworking colleagues Good product Good customer feedback Opportunity to work with the fast paced team in customer support - good expose to time critical issues and prevent outages

Cons

Micromanaged by very biased Managers and Directors Very much bureaucratic and process driven without use of any common sense Managers are hired externally from Manager's friends circle or previous jobs without going through a full interview and internally if you are part of the 'friends' team then you will be promoted to Tech Lead or manager role No promotion or career growth . You are a machine unless you are friends with director No salary raise and no new shares either Lack of transparency Recognition and career growth is only possible if you are the Director's friend

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5.0
3 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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