A World-Class Arena - Senior Manager ServiceNow Employee Review

5.0
15 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Each day I learn something new. At the end of each week, I feel I’ve made great strides in my work. Each month, I feel I’ve grown professionally. Think about how many places can create that type of growth-enabling environment...not many. ServiceNow is a place where your skills, competency, and adaptability will be tested. Some will fail. Some rocket to profound success. This is a varsity team in a world-class league. My colleagues are brilliant and highly competent. To be successful, you have to earn your way to a starting , 1st string role. Those who cannot perform or are unwilling to progress towards it, have a difficult time in this environment. Those who can perform OR are willing to take control of their development will find great comfort in the culture the ServiceNow leadership has cultivated- a culture of critical thinking, deductive reasoning, and winning. I’m humbled each day. Although I don’t consider myself “world-class,” I know that in time, being in this environment, I will get there eventually. And for that, I give this company five stars. Other pros: -Long but reasonable hours. Office at HQ is pretty empty at 6. Sometimes after work hours are needed. -Great comp -strong leadership -Nice gym

Cons

This is a place is not for everybody. It can be a sink or swim environment that moves and operates at break-neck speeds. Those who will do well are those that maintain a growth mindset, and are capable of adapting and overcoming challenges.

Explore other reviews about ServiceNow

5.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Pay, benefits, flexible time off

Cons

Workload and difficult work life balance

2.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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