Quote "Family" but actions do not measure up - Anonymous employee ServiceNow Employee Review

2.0
12 Jan 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Depending on the management they will treat you well. Also, if you follow the rules you will be fine. We still do not have to go back to the office due to covid, unlike others who are trying to make you go back.

Cons

I did feel discriminated when I was working here for the time. I mean look at the travel policy. People of certain rank gets certain privileges. I mean where is the equality in that and they claim we foster equality and diversity. The policies already embed these things base on your level as opposed to other companies where I worked where everyone gets the same treatment. Not so at ServiceNow. When things. do not follow the rules or processes they punish you pretty hard. In fact, only when you kick and scream do they take you seriously. A lot of times, if you don't escalate they think all is fine. So it takes people to aggressively fight back, and then people who fight back get taken off the project. Also, there are a lot of processes and still doing waterfall instead of Agile in software development. I feel like I haven't learned much the time I have been here. We are also being paid after the covid at the 25% tile compared to our competitors...They did not proactive do anything to raise our compensation, but instead actively hire outside. It is like what the ****

Explore other reviews about ServiceNow

5.0
21 June 2026
Recommend
CEO approval
Business outlook

Pros

Nice people, great pay, substantive projects, builds presentation and networking skills.

Cons

All virtual unless you are in a state with an active office, like California.

2.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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