Pros
I am a new hire completing 3 months at ServiceNow. Right after getting the offer letter, I have been highly impressed by the pre-boarding and onboarding plan they offer. That is one of the ServiceNow products in the HRSD (Human Resources Service Delivery) domain. The company believes that we are our first customers, so we can get feedback from the employees and act on it to deliver high quality products for customers. ServiceNow is the market leader in Enterprise software segment in which it operates, and it has visionary and transparent leadership, which helps us do better every year. In my team, every individual's role is very well defined, and everyone knows what they are supposed to do, and what is the expectation from them. So I would say the processes are quite matured in the team. Work life balance is decent, national holidays are more than the average holidays given in other companies. In 2022, we have 13 national holidays, and are given 4 additional days off as corporate well being day. Medical benefits are average, I have had better benefits in previous job. They say unlimited vacation time off, but I have yet to see how much people actually take and how much is normally approved, but I have heard that people take up to 4 weeks normally. Bonus on base salary and stocks compensation is decent in my opinion. To sum up - Great products, leadership knows the direction in which they want to grow the company in the next decade, so overall I am very happy to be part of the ServiceNow family.
Cons
Not really a con, but this is a subjective opinion based on my past experience. I am in the Quality Engineering group, and I feel the role of a QA is very compartmentalized in the sense that I only do testing related duties. There is not a lot of room to contribute and grow in other areas such as story planning, scope, prioritization, collaboration and coordination with program and product management, etc in this role. This is because of a pro I have mentioned that the processes are quite matured. But the same situation can be converted into advantage if you switch the role within the company.