Pleasantly surprised, compared to other tech companies - Technical Writer ServiceNow Employee Review

5.0
14 Nov 2022
Recommend
CEO approval
Business outlook

Pros

- Loud & clear emphasis on fostering psychological safety - As of review, company is succeeding despite industry-wide layoffs - Remote-friendly (role-based), work-from-home accepted and applauded (not just a phase!) - Balanced culture, happy customer AND happy employees (never sacrificing one for the other, both can be true) - Comprehensive product documentation - Lengthy (1 month - 3 month), but rewarding and enriching onboarding experience - Efficient recruiting process, less than 2-3 weeks total - Salary transparency/alignment during recruiting, was told projected offer amount early in the process - Degree-agnostic, experience is a valid substitute for a college degree!

Cons

- Very large product, low learning curve (lots to learn, but lots of time/patience for new hires in most cases. Steep would be lots to learn + fast) - Sometimes difficult to articulate what we do, especially to colleagues outside of tech

Explore other reviews about ServiceNow

5.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Pay, benefits, flexible time off

Cons

Workload and difficult work life balance

2.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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