Toxic Culture and Politics in PreSales Org - Executive Enterprise Architect ServiceNow Employee Review

1.0
21 Dec 2022
Recommend
CEO approval
Business outlook

Pros

Stock price and RSUs Onboarding process Trips to Vegas

Cons

Horrible middle management especially within EA teams and SC teams in the East Territory where they don’t know how to coach and provide feedback Ineffective Sales AEs who don’t know how to sell outside IT and play dirty politics to throw other supporting teams under the bus No role clarity and multiple teams are stealing each other’s credit to compete and gain attention from the Sales Account teams Dirty politics and talented employees are not allowed to share their thoughts - it’s an autocratic culture where sales teams have the upper hand to dictate the overall strategy The EA team in the East Territory is run by hire-to-fire manager

Explore other reviews about ServiceNow

5.0
3 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

1
See reviews by: Helpful|Rating|Date|All