ServiceNever - Staff Software QA Engineer ServiceNow Employee Review

1.0
22 Feb 2024
Recommend
CEO approval
Business outlook

Pros

I was a part of platform infra automation QE testing team. There are no benefit of being in the team. It's a production support team.l with 24/7 working expectation. Company is good but my teams working environment is very unhealthy. I have to leave within 6 months due to poor working style of the team

Cons

The project is a disorganised nightmare without any clear-explainable process, impractical team structure and unrealistic expectations. There is no apparent direction at the leadership level and every trivial thing seems to become priority at once creating panic in the team. During my tenure here, it was very difficult for me to identify if I am working in an engineering team or a support team. Maybe engineering and support are treated as same thing here which can be use interchangeably as per convenience. From my perspective, it just a split between too many tiny teams that just passes the buck when something is broken and gets territorial when someone takes action in their area. Besides weekly task allocation and some internal meetings, the team's process is practically non-existent. I hardly have any regular talks with any PM’s/BA’s, architects or developers for the testing tasks I work upon. However, I always leave questions on teams channel in my day which are answered when I am asleep at night so that I can again ask follow-up questions next day. This cycle of questions and answers is called collaboration here. I have a direct manager and dotted line manager to demonstrate my ability to work and juggle with multiple priorities at the same time and to degrade my work life balance in that process. To add to the misery, there are people at management level who are clueless on what QE is about maybe because they don’t have any ground level reality or any first-hand working experience in QE domain.

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5.0
3 June 2026
Anonymous employee
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Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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