"best place to work"?? Nothing further from truth. - Senior Technical Support Engineer ServiceNow Employee Review

1.0
4 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Other teams/groups somewhere appear to have really have actual, healthly work-life balance. Would love to learn of them for openings and transfer over ASAP.

Cons

All double talk. Public non-specific praises diametrically opposite of actual labor abuses and unpaid overwork culture, coupled with lack of raises for 3rd year. What goes on internally is toxic and demoralizing, and should not be tolerated in any developed democracy. Kickoffs, quarterlies, all-hands, etc. amount to all pep rallies full of self-praise at corp level, fantastic financial stats both past and forecast, which on the front lines carrying the actual heavy load, find completely ironic, enduring perpetual excuses of lack of budget for staff, no bonuses/raises/stock grants after initial contract, coupled with unreasonably and disproportionately many duties without adequate time nor resources to perform them.

Explore other reviews about ServiceNow

5.0
3 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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