A good engineering job, but just a job - Senior Software Engineer ServiceTitan Employee Review

4.0
17 Dec 2025
Recommend
CEO approval
Business outlook

Pros

- A *really* great and worthy company mission that is clearly communicated and very motivating. - Ara and Vahe are amazing leaders in my opinion. - Daily work on engineering teams clearly impacts customers' lives in a very positive way. - Able to work at a sustainable pace. - No micromanagement, but strong (and reasonable) expectations of delivery pace. - The compensation and benefits are decent and competitive. - Opportunities to excel and distinguish oneself within team scope.

Cons

- I have absolutely no idea what's going on outside my team besides what I see in official communication channels. - After a year of working remotely (from another state), I still feel very little personal connection with most of my teammates. - The product is *incredibly* vast, and it's all I can do to stay on top of my own team's work. Becoming recognized or even known outside of one's own team is nearly impossible without working at the Staff+ level on a platform or ops team. To have significant cross-team impact, it seems a person has to have what usually amounts to Principal Engineer skills. As a result of all of the above, building personal connections, even within my own team, has been difficult; and building personal connections with people from other teams has been impossible. For my personality type, it has been hard not to have the sense of motivation that comes from being personally known, trusted, and relied upon by my co-workers. If you live in the Glendale area or are able to travel there a few times a year (on your own dime), the above problems will be mitigated.

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

3
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