Making a difference! - Anonymous employee ServiceTitan Employee Review

5.0
9 Apr 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I was nervous about leaving my successful track in a traditional career to join a startup. Knowing what I know now, it would have been the biggest regret of my life if I didn't make the leap. Pros: Authentic story and culture and great core values Genuine, bright, caring employees (can't stress this enough) Fantastic product (customers love it) Ability to affect the direction of the product and company Managers lead by example and really care (especially all managers in my department, and I can't stress how amazing my VP is) Smart and thoughtful founders (I interact more with the President, very intelligent and a product visionary, and CEO is inspirational, brilliant, and a person I bet on) Top grade investors Super high growth rate and success Making a big difference for every customer Hard work but very rewarding Very transparent about what's going on and all metrics

Cons

Comp or benefits weren't the important consideration when I joined and stil aren't, but could use some improvement down the road.

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

3
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