Review - Financial Advisor Servus Credit Union Employee Review

3.0
25 Mar 2025
Recommend
CEO approval
Business outlook

Pros

- Better pay than other FI’s - Opportunity for bonus

Cons

- Went through a merger last year. Leading up to the merger, executive leadership promised on all employee calls, that there would be no layoffs and everyone would have a job after the merger. This seemed like a crazy promise to make as there is going to be some overlap in a merger and not everyone can keep their job. Sure enough, a few months later, mass layoffs occurred and our CEO came onto an employee live and when asked about this stated “no one is promised a job forever”. It felt very cold and shady and would have been better if they were upfront about the layoffs from the start. A huge culture shift was felt after this point and a huge distrust in executive leadership. - It was a laid back culture when I first started and very low pressure. It has now shifted to sales culture and is just like any big bank. They will say it’s about putting members first and sales will follow but the targets they give you are unrealistic with no chance of reaching them. Only new money counts towards your targets. If the money has been sitting in a savings account for years and you move it into an investment, it doesn’t count towards your targets, you don’t get reward for setting up new accounts, and you don’t get rewarded for restructuring debt. Really hard to achieve a $10M+ GIC target when rates are so low and most people are switching to mutual funds. They also offer poor products and poor interest rates that makes it hard to win business. - Salaries are capped and limited room for growth. - Very expensive benefits, over $4000 per year for benefits (extended health, LTD, STD)

Explore other reviews about Servus Credit Union

5.0
14 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Very good management they really appreciate your work

Cons

Sometimes can get overwhelming with the targets

1.0
20 Sept 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Prior to the new CEO coming on board, Servus was an amazing organization to work for. The focus was on employees. Employees who are engaged and appreciated = Happy Members. That is not the case anymore.

Cons

The employees of Servus have been told from the new CEO that Servus employees had it too good before under the previous Leadership. Even though Servus made record profits during a pandemic under previous leadership, employees felt valued and engagement scores were 83%, the new CEO feels as though his vision of a high performing culture , with faster growth who is easy to do business with is a better business model. Employees no longer feel valued, heard or appreciated. They are required to work more with less, and efficiency and service level has gone drastically down hill.

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Servus Credit Union Response
3y
Thank you for your review. We're sorry to hear that you feel as though the changes are not having a positive effect on Servus Credit Union. While it is true that we said goodbye to several employees, we did so very thoughtfully, as we sincerely believe we need to quickly gain current knowledge and skills so that we can continue to succeed in the new world of banking. This decision was not made lightly, however we felt it was critical to our continued success and ultimately to our member-owners. We remain deeply committed to our Noble Purpose of Reimagining Member's Financial Fitness and believe that the changes we are making to our teams, to our technology and to our delivery channels will allow us to continue to live this purpose for years to come.
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