Company restructure disasterous - Customer Service Advisor Severn Trent Employee Review

3.0
15 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Good pay for what you do, supportive team leaders and good colleague comradery

Cons

Company currently moving to a new system and the migration has been handled very poorly with customer service agents left to deal with the flack Favouritism based promotions/ external hiring over internally promoting

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Severn Trent Response
10mo
Thanks for taking the time to leave a review. It's great to see that you recognise our supportive culture and you feel well rewarded for your work. If there is anything you'd like to raise, we'd suggest doing so with our people team. A big thanks for everything you're doing for our customers.

Explore other reviews about Severn Trent

5.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Good so so not really bad

Cons

Yes no cons atp from my side

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Severn Trent Response
3mo
Thanks for your review! We really appreciate you taking the time to share your feedback.
4.0
26 Oct 2024
Recommend
CEO approval
Business outlook

Pros

ADvised good thing in company

Cons

I got less time in work

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Severn Trent Response
1y
Thanks for your review.
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