Manager - Anonymous employee Sharecare Employee Review

4.0
17 Nov 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great vision and good people

Cons

at times remote teams feel disconnected from company culture

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Sharecare Response
8y
Thank you for taking the time to post about your experiences. It’s always encouraging to hear from our colleagues, and to hear that they’re excited about the vision of the organization. We also appreciate your concern around remote colleagues feeling disconnected. Like many organizations, Sharecare is fairly new to having such a large remote population. That, paired with the rapid growth of our company, has pushed us to take a closer look at how we can engage all team members in different ways. We continue to implement ways to engage our remote population, for example, we live stream our quarterly All-hands business updates so that each person can hear the same information at the same time. We’ve also recently launched our new all-company newsletter, @sharecare, which will further connect our colleagues by providing consistent messaging and insights into what’s going on in other areas of the company. It’s likely you’ll start to see other similar changes in 2018. If you have any thoughts on how we might connect our colleagues to the business and to each other, please be sure to share them! We’re all in this together and your feedback is valued. Thanks again for your insights, and thanks for all that you do.

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Cons

The foundation model for their business is flawed, giving members points for being healthy is great, but often times having members take advantage of the remote aspect of the role, being rude and not following company requirements. Sharecare doesn't nullify or prevent this, causing coaches to be burdened with both angry carriers and requirements from the company. All while stressing about the metrics. Add in not fully explained job requirements until 6 months, where you are handling up to 80 calls in a day. With managers that do little to help mental and day you just need to be better.

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