Health/Wellness Coach - Health Coach Sharecare Employee Review

3.0
20 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Ability to work from home.

Cons

Driven by numbers and care less about quality of service provided. Communication between higher management and frontline employees is terrible and most times lacking. Little to No opportunities for growth.

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Sharecare Response
8y
We appreciate that you took the time to share your perspective. The quality of all interactions we have with our members is something we take very seriously. We trust that you’re sharing your concerns with your leaders, and partnering on solutions or suggestions you have. While our rapid growth has caused some challenges with communications, our leaders are focused on new and improved processes to keep colleagues informed. We’re confident that focus will soon be evident to our colleagues who might still be experiencing gaps. In the meantime, don’t hesitate to ask questions and/or start a conversation - we each play an important role in effective communication. Continued thanks for the work you do to support our members in their well-being journeys.

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5.0
7 June 2026
Recommend
CEO approval
Business outlook

Pros

Lots of guidance and flexibility

Cons

Little opportunity for growth after internship

1.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Great team and benefits enable personal growth

Cons

The foundation model for their business is flawed, giving members points for being healthy is great, but often times having members take advantage of the remote aspect of the role, being rude and not following company requirements. Sharecare doesn't nullify or prevent this, causing coaches to be burdened with both angry carriers and requirements from the company. All while stressing about the metrics. Add in not fully explained job requirements until 6 months, where you are handling up to 80 calls in a day. With managers that do little to help mental and day you just need to be better.

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