Room For Improvement - Anonymous employee Sharecare Employee Review

2.0
25 Jan 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Work at Home options -Generous PTO -Great colleagues/direct management -Comprehensive training and on-going education

Cons

-Poor Communication -Rapid changes that impact coaches/RN caseloads negatively (double & tripled in some cases) -Expectations to just change your work--ex: RN now doing Health Coaching, Health Coach now doing CSR work etc (nothing wrong with multiple skill sets, but when you are hired on as a Coach, your expectation is to be a coach--totally understandable to help out occasionally, but when the expectation is that you are doing that more than your initial purpose, is hard to get behind. Very De-moralizing) -Unexpected Lay-offs -No new contracts in sight--or communicated about anyway -PTO Restrictions -No upward movement for coaches, or WAH/Remote Colleagues. For being a "Tech" company, they sure don't have the tech to allow for more positions to be done from home. You are losing out on talent by restricting locations. -Micro-management (by upper management that have no idea what your job actually is) -Minimum raises (barely Cost of Living--if at all)

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Sharecare Response
8y
Thank you for taking the time to leave a thoughtful review. We hope that you’ve also taken the time to share this feedback with your leaders. We agree with you 100% - we have great colleagues. And we want them to share their thoughts and suggestions. We also want all of our teammates to understand the big picture so that we’re all maximizing our personal ability to contribute. That’s why we encourage our colleagues to take an active role in keeping themselves informed – our bi-weekly newsletter and quarterly All-hands meetings are great places to start. You’ll find the latest news and business updates – they’re exciting, and certainly something to be proud of! To supplement those resources, be sure you’re always joining the conversation. Ask questions to gain clarity around how your role connects to the big picture. Though based on your review, it seems that you’re on the phone with our members – a role that directly connects our colleagues with our customers. And we think that is one of the most important, impactful roles in the company. Thanks for all you do to support our members and our company – it is truly a team effort.

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CEO approval
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Pros

Lots of guidance and flexibility

Cons

Little opportunity for growth after internship

1.0
13 June 2026
Recommend
CEO approval
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Pros

Great team and benefits enable personal growth

Cons

The foundation model for their business is flawed, giving members points for being healthy is great, but often times having members take advantage of the remote aspect of the role, being rude and not following company requirements. Sharecare doesn't nullify or prevent this, causing coaches to be burdened with both angry carriers and requirements from the company. All while stressing about the metrics. Add in not fully explained job requirements until 6 months, where you are handling up to 80 calls in a day. With managers that do little to help mental and day you just need to be better.

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