11 years - decent benefits not much else - wasted time - Claims Adjuster Shelter Insurance Employee Review

2.0
23 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Pros - not many - --The position I was in was a work from home position - not everyone is cut out for this type of work environment, however I grew to love it. But in the cons below you'll see why this was a catch 22. --Retirement benefits - great - they are likely leading the pack here, however Shelter uses this as an excuse to pay below market rates for wages. -- Was family friendly - still kind of is, however the claims environment here stinks

Cons

-- NO ROOM for career advancement, I'd still be with the company if those at the Home office and open recquisitions did not thumb their nose at a resident employee, I and I'm sure others had the opinion that anyone at the corporate or branch offices felt resident workers sat around doing nothing all day. Farthest from the truth - Most of the home office functions can be done remotely from anywhere in the US much less the world - so why not open your minds to the fact Columbia MO is not the center of the universe - Wichita, KC, Las Vegas, Reno, Denver, OKC are all much larger cities and many have employees that have been with you for a while - you can do an accounting or analyst job remotely from these places - I just could never wrap my mind around the fact a chunk of the workforce is remote however there was still this old school mindset that you had to be in the office to accomplish the back office functions. -- Raises -non existent - doesnt matter how much you bust your butt throughout the year - the last few years there was no point in trying to hit your goals - it didnt matter -- Residents - as great as being a resident was - you are looked down upon by corporate and I always felt there were negative feelings in the C suite towards this type of position. -- Lack of caring by upper management - never how you doing, we appreciate your work etc - As corny as this sounds all upper level management should be required to watch all or most episodes of Undercover Boss - most folks have a netflix subscription - watch it - you'll learn how to appreciate your employees rather than a blanket email -- Too many layers of management - there needs to be a thinning of the herd - it's no wonder nothing ever gets accomplished, technology upgrades take decades and years to implement etc. Workday was an enlightening tool - when you review the org chart and see there is layer upon layer of management managing 5 employees it's no wonder nothing ever gets accomplished and any suggestion falls on deaf ears -- I could go on - but this was somewhat cathartic to get out. I think deep down there is a good company here and it has vastly changed like most things do since I started my employment, however a lot of the changes were for the worse - you cant pay people very little and continuosly pile more work and stress on them with no opportunity for advancement and expect to have the same morale and great attitudes. There is a serious disconnect at this company in the upper management and what actually goes on at the front lines. Most folks are afraid to tell the truth as this company is a good ole boy network that will find a way to punish someone that speaks up about something or has a different idea - I watched it kill many a good mind and it completely shuts down the flow of thought.

Explore other reviews about Shelter Insurance

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Very easy internship at a good company

Cons

Low pay, not very structured

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Shelter Insurance Response
4w
Thank you for sharing your experience with us. We’re glad to hear you enjoyed your time at Shelter and found the internship to be a positive introduction to the company. We also appreciate your candid feedback regarding pay and structure—this insight is valuable as we continue to evaluate and enhance our internship program to better support and develop our interns.
2.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing team members, some of the kindest, smartest and most resourceful people I've ever met. There are people at this company that have worked here for decades, the amount of company/business knowledge you can pull from this is absolutely beautiful/inspiring.

Cons

I’ve always disliked when companies describe themselves as “like a family,” but for a long time that actually felt accurate here until about a year ago. Since then, the culture has noticeably deteriorated. The environment has become increasingly corporate, cold, and transactional. Employees, including long-tenured staff, are treated as interchangeable resources rather than experienced contributors. There is an unspoken expectation of consistently working beyond 40 hours, with weekend availability treated as normal rather than exceptional. The return-to-office mandate was handled in a rigid and dismissive way. Employees who were barely outside commuting thresholds were given no flexibility or meaningful consideration. At the same time, there appeared to be a growing cultural preference against remote workers, despite clear evidence that remote employees were still delivering strong results. In contrast, relocating to the office was quietly rewarded with promotions, raising legitimate concerns about fairness and consistency in advancement. Work is frequently assigned without regard for existing workload or operational reality. Teams are overloaded with competing priorities, leading to confusion, duplicated effort, and avoidable system instability. New tools and processes are often introduced before older ones are fully stabilized, resulting in constant disruption rather than improvement. Overall, the company has shifted from a collaborative and people-focused culture to one that feels reactive, poorly coordinated, and increasingly indifferent to employee experience.

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Shelter Insurance Response
2mo
Thank you for sharing such a thoughtful and candid reflection on your five years with us. We’re glad you found a strong community here, but it’s disheartening to hear that our culture has recently felt cold and transactional. Your feedback on workload, the return-to-office transition, and the need for better work-life balance is invaluable. We are committed to ensuring our long-tenured experts feel valued as people, not just resources. If you have any concerns, or would like to discuss further, please don't hesitate to contact our People Resources Team.
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