Nightmare on Broadway - Claims Shelter Insurance Employee Review

2.0
9 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Coworkers and time off system.

Cons

The amount of time off you can build but you will not feel free using it. Pay is not competitive or comparable to the industry. Time off will only put you in a bad spot due to no additional help when you’re off work. Nepotism at its finest. Four CEO’s in six years! Management above the supervisor level is never held accountable. Staffing issues to the max for the entire claims department, with the exception of management. In the last 3 years management and director positions have exploded, but you do not see additional supervisors, adjusters, customer service representatives, subrogation clerks, or any lower level positions added. The turnover in the claims department in the last three years has been ridiculous. New employees only have a self funded retirement plan and will only have contributions from Shelter if a profit is made. The claims training department is the biggest concern for new adjusters and supervisors. The trainers obviously have little to no experience in claims and this is reflected by the new hires that come back from training.

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Shelter Insurance Response
2y
We read all of our reviews and take the comments, suggestions and advice seriously. We consider our claims personnel professionals and place a great deal of responsibility on them. The training opportunities we provide through our training department with skilled specialists are a way to provide development opportunities that allow our employees to have the skill set they need to be successful in their role. We are sorry to hear that you had a bad experience and appreciate your feedback.

Explore other reviews about Shelter Insurance

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Very easy internship at a good company

Cons

Low pay, not very structured

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Shelter Insurance Response
1mo
Thank you for sharing your experience with us. We’re glad to hear you enjoyed your time at Shelter and found the internship to be a positive introduction to the company. We also appreciate your candid feedback regarding pay and structure—this insight is valuable as we continue to evaluate and enhance our internship program to better support and develop our interns.
2.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing team members, some of the kindest, smartest and most resourceful people I've ever met. There are people at this company that have worked here for decades, the amount of company/business knowledge you can pull from this is absolutely beautiful/inspiring.

Cons

I’ve always disliked when companies describe themselves as “like a family,” but for a long time that actually felt accurate here until about a year ago. Since then, the culture has noticeably deteriorated. The environment has become increasingly corporate, cold, and transactional. Employees, including long-tenured staff, are treated as interchangeable resources rather than experienced contributors. There is an unspoken expectation of consistently working beyond 40 hours, with weekend availability treated as normal rather than exceptional. The return-to-office mandate was handled in a rigid and dismissive way. Employees who were barely outside commuting thresholds were given no flexibility or meaningful consideration. At the same time, there appeared to be a growing cultural preference against remote workers, despite clear evidence that remote employees were still delivering strong results. In contrast, relocating to the office was quietly rewarded with promotions, raising legitimate concerns about fairness and consistency in advancement. Work is frequently assigned without regard for existing workload or operational reality. Teams are overloaded with competing priorities, leading to confusion, duplicated effort, and avoidable system instability. New tools and processes are often introduced before older ones are fully stabilized, resulting in constant disruption rather than improvement. Overall, the company has shifted from a collaborative and people-focused culture to one that feels reactive, poorly coordinated, and increasingly indifferent to employee experience.

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Shelter Insurance Response
2mo
Thank you for sharing such a thoughtful and candid reflection on your five years with us. We’re glad you found a strong community here, but it’s disheartening to hear that our culture has recently felt cold and transactional. Your feedback on workload, the return-to-office transition, and the need for better work-life balance is invaluable. We are committed to ensuring our long-tenured experts feel valued as people, not just resources. If you have any concerns, or would like to discuss further, please don't hesitate to contact our People Resources Team.
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