You don't want to work here - Account Executive ShipperHQ Employee Review

1.0
29 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Half days on Fridays but it's constantly used as a carrot and at risk of being "taken away" at any time.

Cons

The CEO. All roads lead to Karen. She is the alpha and the omega. The sun sets and rises on her command. She is the VP of Product, the CMO, the VP of Sales, and the CS Director. She can do your job better than you (she'll let you know how easy it used to be to do your job when the company was smaller). It will not be needed if you have any experience in your field and are looking to bring that with you to the new role. Your ideas will be dismissed if results are not seen early on and you'll likely be pulled into another role that is quasi-associated with your current department. 6 months will go by and now that you're the marketing-sales-partnerships-customer service person that is responsible for multiple projects across all departments, your time to do your core job will slip. That will not stop you from being held accountable for "the thing we hired you to do". On the flip side, if you do complete your core KPI's then you'll be undercut by a random metric or company-wide goal that was not achieved. This is all a part of the fact that Karen's problems (running the company as CEO and founder) are your problems. There is an expectation to "act as CEO' even though there is absolutely no incentive to do so. No commissions, no shares of the company offered, no bonuses, no spiffs. There isn't even any infrastructure for these kinds of incentives to be given. There are no standard annual evaluations, it's all done by "feel". When feedback is given it is impromptu and is mostly a chance for the CEO to blow off steam by publicly yelling and cursing at her employees and reminding them just how much their wages are costing the company. Ultimately, she sees her employees as a liability as opposed to an asset. This could be digestible at the mid-mgmt level if there were layers between her and lower-level employees but she relishes in the nitty gritty parts of the business and concerns herself with down-in-the-weeds issues like mislabeling contact lifecycle stages in the CRM. This leads to direct confrontation with any and all individuals of the go-to-market teams. If you're very junior and cannot find work elsewhere this could be a fit for you. Otherwise, you'll be better off holding out until new leadership comes along (not likely to happen).

Explore other reviews about ShipperHQ

5.0
17 Apr 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunity to learn. You are expected to know your role but there’s an understanding that everyone has opportunity to learn, whether that’s within the role you are in or in other areas of the business. The majority of the staff are willing to go beyond their duties to help and there are very few that are here to just do the 9-5 and be siloed.

Cons

The only downside really is that we can’t have the entire team in one location more frequently. It’s understandable when you have staff in several countries but it’s always a positive when you get the team in one place.

4
1.0
22 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Honestly the people here are awesome and way too good for the nonsense they deal with. Everyone is just doing their best to survive. Half day Fridays are nice when they don’t get yanked away as punishment.

Cons

This place would actually be solid if not for the CEO Jo. Or as I call her: Jo-nado. Shes unpredictable. Loud. Volatile. You never know when something is going to set her off but when it does, watch out! She’ll go from 0 to 100 before you’ve had your first cup of coffee with emotional outbursts and complete chaos. My survival plan:. Avoid eye contact. Dont make sudden movements. Stay still, maybe she won’t notice you. Think Jurassic Park except this T-Rex has rage issues and the memory of a goldfish. When she finally spots you, game over! She’ll start firing off random questions that make zero sense and before you know it, you’re her new target. Everything you’re doing is now wrong even when you’re literally doing exactly what she told you to do. At this point, I just nod, pretend to take notes and wait for the storm to hit another department. I swear Jo is allergic to consistency or something. You cant win with her because she is not wired like a normal human. Its like the logical part of her brain got fried and it now runs on chaos and misplaced confidence. Thats why I turned her into Jo-nado in my head. Shes just a destructive force coming through that you have to try to avoid and not let her bring you down. Otherwise you’ll lose your sanity faster than your half day Fridays.

9
See reviews by: Helpful|Rating|Date|All