Broken promises - Anonymous employee ShopRunner Employee Review

1.0
15 Mar 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some nice people. Large hiring class brought lots of energy. Flexibility in terms of working arrangements.

Cons

Leadership struggles with being honest. It seems like a lot of the people in charge have never done their jobs before. This may be why there is high attrition. In general there is confusion about the direction and strategy. It almost seems as if there isn't any.... but there is plenty of blame to go around. Engineering leadership especially is political and defensive. HR may mean well but a lot of what they say seems hollow. What happened to design?

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ShopRunner Response
7y
We are so sorry ShopRunner wasn't a long-term fit for you. We pride ourselves on a high level of integrity with a leadership team that has varied and diversified experiences. Design is currently doing well after some growing pains and the search for a new head of design is in final stretches. We hope you saw value in the policies and in the ways we worked. And are working to support all employees, including managers, as we scale. We are building a company we're really proud of and, as part of that, we really value feedback. In that spirit, we say thank you for sharing your perspective. And thank you for your contributions in the time you spent with us.

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5.0
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Pros

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Cons

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4.0
3 Dec 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1.) The San Mateo, CA office is top-notch. Great location, with easy walking distance to tons of restaurants for lunch and post-work happy hours. 2.) Great group of people. Everyone working here seems 100% committed to producing a great product, and coworkers are always challenging you to be your best. 3.) Great work/life balance. Generally speaking, there aren't a ton of late nights or early bird meetings. Management understands we all have lives, because they do too! With such a shallow company, everyone from the CEO on down is on a first-name basis with one another.

Cons

1.) Although the office space is great, the building is a tad dated. The elevators are extremely slow, and it seems like there are always repairs happening on the dishwasher/AC/elevators/etc. Not necessarily a "ShopRunner" problem, but it definitely makes a difference in the day-to-day. 2.) No real feeling of company culture. It feels as though this is getting better, with increased company-wide meetings and more frequent happy hours but there is still a long way to go. A common mission statement would be nice. 3.) There is no sick-day policy, just a combined PTO policy. We have a very open-air office, and when someone comes in sick because they have a vacation coming up and can't afford to take a day to stay home, that affects the whole office.

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