On the decline - Anonymous employee ShopRunner Employee Review

1.0
4 June 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

WFH, free food, nice people

Cons

The company is on a noticeable decline. New products are weak and not well defined. Many inexperienced leaders who do not collaborate with each other. They are all over the place. Attrition is terrible with many good employees are leaving on an ongoing basis. Any good reviews that are 4 star plus are from prior to 2018. That kind of tells you what's happening.

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ShopRunner Response
7y
We're sorry (and, sad, TBH) to hear that you had a negative experience. We have launched many new products over the last two years as the company continues to transform. Although our attrition remains below industry standard, we continue to do quarterly pulse surveys to get closer to the right dynamics needed for our employees and our business. We wish you the best in your next chapter.

Explore other reviews about ShopRunner

5.0
17 Aug 2024
Recommend
CEO approval
Business outlook

Pros

has good work life balance

Cons

it was startup and had startup culture

4.0
3 Dec 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1.) The San Mateo, CA office is top-notch. Great location, with easy walking distance to tons of restaurants for lunch and post-work happy hours. 2.) Great group of people. Everyone working here seems 100% committed to producing a great product, and coworkers are always challenging you to be your best. 3.) Great work/life balance. Generally speaking, there aren't a ton of late nights or early bird meetings. Management understands we all have lives, because they do too! With such a shallow company, everyone from the CEO on down is on a first-name basis with one another.

Cons

1.) Although the office space is great, the building is a tad dated. The elevators are extremely slow, and it seems like there are always repairs happening on the dishwasher/AC/elevators/etc. Not necessarily a "ShopRunner" problem, but it definitely makes a difference in the day-to-day. 2.) No real feeling of company culture. It feels as though this is getting better, with increased company-wide meetings and more frequent happy hours but there is still a long way to go. A common mission statement would be nice. 3.) There is no sick-day policy, just a combined PTO policy. We have a very open-air office, and when someone comes in sick because they have a vacation coming up and can't afford to take a day to stay home, that affects the whole office.

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