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Shurgard Self Storage

Engaged employer

Store Manager - Store Manager Shurgard Self Storage Employee Review

1.0
6 Apr 2018
Recommend
CEO approval
Business outlook

Pros

You are always busy so the time goes quickly

Cons

They do not pay you what they say or put you in the location you apply for. You do not get your contract until 2 weeks after you start with all the clauses by then its too late. The cleaning was a major part of the day: toilets, mousse dropping and urine, scrubbing floors and mopping floors, clean shutter doors, windows, gate and lift rails. I was the cleaner, maintenance person,security, debt collector, locksmith, admin clerk, telesales centre for all UK stores, sales person and complaints manager. You work on your own to man the entire site unless its a super site with 1000-1500 units then you will be 2 people. You get your days off when they feel like giving them to you. You may work 7 days in a row as they are always short staffed and they say that as long as they give us 8 days off in 1 month its fine. The rota is dictated by head Office. Store managers have no power or authority on anything. You do not get a lunch break. You are supposed to get half hour unpaid but you are not allowed to leave the store and have to serve people when they come in even if you are eating

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Shurgard Self Storage Response
2y
Thanks for your review, we now ensure that the role is fully explained to candidates before they join us, in fact part of the recruitment process is to spend some time visiting a store. The role profile, is mainly customer service and sales based, but there will also be some health and safety and cleaning tasks.

Explore other reviews about Shurgard Self Storage

5.0
15 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Great company when they were in business!

Cons

They were bought out by Public Storage.

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Shurgard Self Storage Response
2y
Thanks for the review, which relates to Shurgard in the USA, rather than Shurgard UK
5.0
21 Sept 2021
Recommend
CEO approval
Business outlook

Pros

You get a developement Journey in coaching, sales, service. Have fantastic colleges and management.

Cons

The tecnical developmnet is on its way but we are still using papers some times in the saleprocess.

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Shurgard Self Storage Response
4y
Thanks for the review and your positive opinions of your colleagues and the on-going coaching.
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