Pros
Product features are different (arguably superior) to competitors. Great office location, $150 sidecar credits for employees per month, was the leader in rideshare early in the rideshare game. Fun opportunity to interact directly with app users.
Cons
Pay is not good for most groups. Engineers and top management are probably ok, but other employees are underpaid. The customer support groups are treated terribly in every aspect: overworked, underpaid, not appreciated, no resources. High stress and low reward. Marketing is the same. Good group of people but underpaid, overworked, no resources... Values are nonexistent at the company. Perks aren't impressive compared to other startups. There are some snacks and lunch one day a week. Company parties and happy hours are just ok. The product itself is good, but not well supported by QA or dev, so other teams feel the pain. There's a feeling of being in last place compared to competitors. Management ineffectively promotes the underdog concept. Employee turnover seems high (not sure what the standard is, but more people are leaving than we're hiring).