Pros
You get to meet interesting people. Pay can be decent depending on location and shift.
Cons
Work life can very drastically between different locations. If you have good proactive management it can be a good place to work but often they have little to do with who or how many they can hire. Corporate has a tight control on hours and have no problem shorting staff to meet corporate projections. Often this means not having enough workers to maintain their company standards. You may end up working at a location where management does not care to get involved and only wants to make sure there is enough people scheduled and do not care about teamwork or backing up their supervisors when issues arise. This leads to an environment where a few responsible employees are forced to take care of the majority of the work while others slack off. You are constantly asked to take surveys about the company and working environment but they completely ignore the results of the surveys making no changes to address issues. Employee retaliation can be a problem that some managers will blow off to a point where good employees quit. The company's number one goal is to expand even if it means cutting staff that will effect customer experience.