Forgetting the customer. Toxic environment. - Upper Middle Management Signet Jewelers Employee Review

1.0
15 Mar 2017
Recommend
CEO approval
Business outlook

Pros

Communication is open between departments. Health benefits. Middle management shields the lower levels well from the turmoil of upper management.

Cons

Has moved away from customer focus. This is a toxic environment right now and continues to erode. Has a bonus structure for all employees but the levels are never reachable or are very small for several years in a row. Do not plan on bonus when negotiating compensation. Top tenure staff are being cut, forced retirement, or are on their way out. One bad decision after the other. Been through over a dozen lay-offs in the last 24 months. Goes unreported by the media and company. When sales are up people are laid off under the guise of restructuring. When sales are down people are laid off because of poor sales. Everyone feels like anyone could go at any moment and no amount of performance can save you. Employees have no voice. Non Jewelry Exec Board is turning Signet into what Zales had become before Sterling Acquired them. The history in the Jewelry industry of this approach is not promising. Not expecting the company to continue growth in the next five to ten years. Look for more protectionism and new top executives to continue pulling value out of the company for personal gain. Company is now being led by UK citizens and unprofessional young leaders that were promoted rapidly so that old execs could jump ship.

Explore other reviews about Signet Jewelers

5.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Inclusive; Puts love and people first

Cons

Not enough people are aware of the company’s changes to revolutionize their company with the times.

5.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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