Poor Communication & Lack of Respect for Employees - Would not recommend - Customer Service, Call Center Signify Health Employee Review

1.0
26 Oct 2024
Recommend
CEO approval
Business outlook

Pros

The only positive of this job is that it is remote.

Cons

Constant Micromanagement: You’re expected to be on the phone at all times, with supervisors monitoring even short breaks, like bathroom use. There’s little autonomy or understanding from management, which adds to the stress of the role. Low Compensation for High-Stress Work: Each appointment booked is rewarded with only $2.50, regardless of the time and effort involved. You’re often calling people who have already expressed disinterest, resulting in frequent rude or hostile responses from prospects. Unqualified and Biased Training: The trainer I was assigned lacked the qualifications and professionalism needed for the role. There was clear favoritism, and I was consistently overlooked during training. The trainer assigned me an unfavorable role, contributing to a negative and unwelcoming environment. Unprofessional Termination Process: The way I was informed of my termination was both impersonal and disorganized. I received an empty box for returning equipment with no prior explanation, followed by a Slack message from someone I’d never met informing me of my termination. This lack of communication and respect for employees is a serious red flag. Poor Management Practices: Management shows little regard for employee well-being or job security, letting people go without warning or a fair chance to improve. This disregard creates an unstable and unsupportive work environment, making it difficult to rely on this job for consistent income.

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Signify Health Response
1y
Thank you for leaving your feedback. We value our colleagues and the important work that they do, and the way our colleagues experience our culture is important to us. We will take your feedback and share it with our leadership teams.

Explore other reviews about Signify Health

5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

You can advance in the company

Cons

Wish unused PTO would roll over instead of just 40 hours

2.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The job is flexible, easy, and decent pay when patients answer

Cons

Not guaranteed hours- so if patient does not answer or do the visit you do not get paid.

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