Unskilled management - Customer Service Representative Silverchain Employee Review

1.0
7 July 2024
Recommend
CEO approval
Business outlook

Pros

Talking with the old people on the phone. Working from home.

Cons

You will be lied to and tricked before you start here so it seems like it will be amazing over time u start to notice that they can’t keep staff due to not keeping their word! Lazy team leaders there is only one team leader that is actually worthy of being a leader the other two are useless but they get away with it and all being friends with management. Harassment with KPIs. negative feed back every day so u feel like u cannot get ahead. Half of the company on office days are sitting there doing nothing, scrolling on the internet or gossiping with each other. Micro management to its finest.

Explore other reviews about Silverchain

4.0
16 May 2019
Recommend
CEO approval
Business outlook

Pros

Supportive environment, flexible, great leadership from team leaders, encourage continuous communication

Cons

Feeling uncertain when clients complain

1.0
31 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Insecure and incompetent management make you feel better about yourself as a person.

Cons

Management are threatened by anyone who can think for themselves. They pick favourites who are equally out of their depth and stick together. Bullying and intimidation tactics are all they have. Not the place it used to be.

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