Pros
Commercial Lending Manager is fair, respectful and listens to associate suggestions on ways to improve operational efficiency. Treats associates as team members with respect regardless of seniority. Advocates for (and defends when necessary) team members which is really important for morale. Believes in the importance retaining human capital through rewards and other means. Affords flexibility needed to have a healthy work-life balance.
Cons
Delegated decision makers don't appear to be empowered or encouraged by Senior Management to make sound logical decisions. Many appear unwilling to make (what seem to be) logical sound business decisions for fear of getting in trouble by upper management if they make a mistake, and so they pass the decisions off to higher-ups that don't have the time to address the issues as quickly. Also, the bank is growing too quickly and was not prepared for the regulatory scrutiny it would fall subject to as a result of increased assets.