Pros
I cannot think of any
Cons
Long and exhausting shifts (12 hours), the product is not very interesting to work with at least for me personally, poor management, total lack of benefits for L1 support level and zero cooperation with other teams within the company. I worked during their high season and due to the fact that the company failed to hire enough employees, they started cutting people’s vacations and making it nearly impossible to take sick leave (even for one day without a doctor’s certificate). They also asked some employees to provide their screen recording at the end of the shift, which is a sign of total distrust and micromanagement. The company is also not transparent with the salary range, I tried to negotiate it to the highest amount they mentioned and they basically refused saying that it would be possible to get a pay rise after the probation period. Obviously, when my probation period ended, it was never brought up again :)