Pros
I am a Military wife living overseas, so it's been a struggle to find a job here. SimplrFlex gives me the opportunity to work from wherever I want and whenever I want, which also allows me a lot of freedom on the day to day as well, which I love.
Cons
There are slow times. A lot. I have found maybe 2-3 hours between 6 am and 8 or 9 am every morning where I typically get a bunch of emails, but other than that there are hardly ever any. So I wake up pretty early and do some work first thing in the morning, but sometimes there still isn't even enough to meet my daily goal. It's not necessarily reliable income by any means. If you get one bad customer review, it can damage your rating tremendously. Even if your peer reviews are next to perfect, you could still be at risk of being fired because of one angry customer. If you have to escalate a ticket you don't get paid, no matter how many days you've been answering their questions for them and helping them.