Mixed Bag - Customer Solutions Specialist Simply Business Employee Review

3.0
21 July 2019
Recommend
CEO approval
Business outlook

Pros

Great company benefits, ranging from medical and dental insurance to things as simple as free gym, move tickets In general, they take care to make sure you're supported as much as possible with any changes at home, illnesses etc. The current Future of Work initiative is a huge step in their campaign to help improve a work life balance. A reduction in hours for the same salary is a great boon providing productivity is at the standard it needs to be. Working from home contributes to the flexibility of the job.

Cons

It can take a while to get feedback for things, from call calibrations to feedback from role interviews. Can seem as if progression is helped by your popularity and if you fit the face of the role. It's a company that is growing constantly and is always looking to be pioneers in the industry. But it sometimes causes a breakdown in communication between departments. Selling can be a mentally draining job.

Explore other reviews about Simply Business

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

none, generally a very good company to work for

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Simply Business Response
1mo
Thank you so much for taking the time to share your experience with us! Thank you for being a part of our journey for over five years, and we wish you nothing but the absolute best in your next chapter.
2.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance and vacation time....

Cons

Many internal issues and felt like this last round of layoffs was to protect inadequate leaders vs hardworking employees. I understand companies do layoffs but this just felt like Senior management trying to protect themselves because they aren't doing an effective job. I really think there are some issues with the leadership team and it probably needs an overhaul. There was never any strategy from product outside of one small area. The rest of the business was left without any guidance or support. I really think the US/UK shared services model does not work. The UK and US just are entirely different markets and the UK at the end of the day doesn't really care about the US nor move as quickly.

3
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Simply Business Response
1mo
Thank you for sharing your feedback and perspective on your experience. We understand that organizational changes and layoffs can create frustration and uncertainty, and we appreciate you taking the time to share with us the areas where you feel we can improve. Transparency, communication, and supporting our teams continue to be important areas of focus for us.
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