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      Simply Business

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      Simply Business reviews

      Its ok to take other associates sales - Client Service Coordinator (CSC) Simply Business Employee Review

      4.0
      17 Jan 2023
      Client service coordinator (csc)
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work, very flexible, time off is great

      Cons

      You could work on a customer for a week, (ie emails, calls, etc) if you are unavailable to take their call, if they call back........ someone else takes the call and just takes their payment SALE IS LOST the person that takes the payment gets the sale... NOT OK.... Management seems to be more about just making money Not about how hard you work to get the customer to commit

      avatar
      Simply Business Response
      3y
      Thank you for taking the time to provide your feedback and we are glad to hear you feel Simply Business is a great place to work. Regarding our lead ownership approach, our process is designed to provide the most efficient and optimal experience for our customers, while providing equal and balanced opportunities for our employees. As we continue to grow our product suite, we will regularly gather feedback from our teams and our model will continue to evolve and adapt as needed. As always, Simply Business is here to offer support, and encourage you to reach out to our People Team, the CSC Leadership team, or through Be Heard, our channel to support anyone who would like to share a concern, question or feedback anonymously.

      Explore other reviews about Simply Business

      5.0
      29 June 2026
      Sr. software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, stable company, office easily navigatable

      Cons

      Room for growth can be limited

      avatar
      Simply Business Response
      1w
      Thank you for taking the time to share your feedback. It’s great to hear that you enjoy working with our team, value the company's stability, and appreciate having an office that's easy to navigate!
      2.0
      13 May 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work life balance and vacation time....

      Cons

      Many internal issues and felt like this last round of layoffs was to protect inadequate leaders vs hardworking employees. I understand companies do layoffs but this just felt like Senior management trying to protect themselves because they aren't doing an effective job. I really think there are some issues with the leadership team and it probably needs an overhaul. There was never any strategy from product outside of one small area. The rest of the business was left without any guidance or support. I really think the US/UK shared services model does not work. The UK and US just are entirely different markets and the UK at the end of the day doesn't really care about the US nor move as quickly.

      3
      avatar
      Simply Business Response
      1mo
      Thank you for sharing your feedback and perspective on your experience. We understand that organizational changes and layoffs can create frustration and uncertainty, and we appreciate you taking the time to share with us the areas where you feel we can improve. Transparency, communication, and supporting our teams continue to be important areas of focus for us.
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