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      Simply Business

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      A Call Center Like No Other - Licensed Insurance Agent Simply Business Employee Review

      5.0
      31 Jan 2024
      Licensed insurance agent
      Recommend
      CEO approval
      Business outlook

      Pros

      - CSC (call center) leadership truly do their best to ensure they are balancing customer needs while keeping their employee's well being at the forefront - More flexibility than any other call center - Supervisors and Leaders that treat you like a human rather than a number - Company wide bonus potential while still being in control of monthly incentive based on selling

      Cons

      - While there is more flexibility than I have experienced in other call centers, the flexibility is noticeably less than other functions of the business (i.e. taking a personal appointment mid day is likely not feasible without using PTO or sick time). This can certainly make it a bit tough and make you want a job off the phones moreso. - There are some processes and systems missing that you would expect in a call center; this can make some of the day to day frustrating

      avatar
      Simply Business Response
      2y
      Thank you for taking the time to write us a review. It’s wonderful to read that you feel we are striking the balance between customer needs and employee wellbeing. This is super important to us. We’d love for you to reach out to your manager or people partner about the points you’ve raised around personal appointments, processes, and systems. We’re always receptive to improving things and trialing innovative solutions - we’re all ears if you have any great ways to make some of these things easier.

      Explore other reviews about Simply Business

      5.0
      29 June 2026
      Sr. software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, stable company, office easily navigatable

      Cons

      Room for growth can be limited

      avatar
      Simply Business Response
      5d
      Thank you for taking the time to share your feedback. It’s great to hear that you enjoy working with our team, value the company's stability, and appreciate having an office that's easy to navigate!
      2.0
      13 May 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work life balance and vacation time....

      Cons

      Many internal issues and felt like this last round of layoffs was to protect inadequate leaders vs hardworking employees. I understand companies do layoffs but this just felt like Senior management trying to protect themselves because they aren't doing an effective job. I really think there are some issues with the leadership team and it probably needs an overhaul. There was never any strategy from product outside of one small area. The rest of the business was left without any guidance or support. I really think the US/UK shared services model does not work. The UK and US just are entirely different markets and the UK at the end of the day doesn't really care about the US nor move as quickly.

      3
      avatar
      Simply Business Response
      1mo
      Thank you for sharing your feedback and perspective on your experience. We understand that organizational changes and layoffs can create frustration and uncertainty, and we appreciate you taking the time to share with us the areas where you feel we can improve. Transparency, communication, and supporting our teams continue to be important areas of focus for us.
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