Management at the top of Shared Services created a tense and intimidating culture, senior staff hired and then unceremoniously fired, demonstrating seriously poor judgement. They introduced agile development practices in the company with no experience or understanding of how to scale them, alongside poorly conceived metrics. This led to chaos, increasingly poor code quality and misdirected investments. What should have been a fantastic experience working in a tech-enabled scale up instead became a toxic experience - senior managers increasingly fearful to speak out. Persisted for years and hadn’t been addressed by the CEO/People Team by the time I left.