Pros
Talented people who deserve better leadership.
Cons
Groundhog Day leadership. A steady influx of new executives with limited experience in this market, retreading old ground and revisiting foundations that were already solid. Same strategy, new slideware. CEO narcissism. Excessive focus on personal storytelling rather than the business. It’s distracting and, frankly, cringe. Private equity influence is obvious but never acknowledged. It’s unclear whether decisions are being made for customers, employees, or the board. Product innovation has stalled. The lack of meaningful customer growth and ongoing churn issues reflect this reality. Heavy AI washing. “Agents” are largely dressed-up chat interfaces that don’t materially help users get work done inside the products. It’s hard not to ask whether customers were meaningfully consulted at all.