Pros
The most friends you’ll ever make in a workplace. It’ll become a fun little trauma bonding experience with your peers that you’ll all look back and laugh about when you leave.
Cons
The management are a cliquey bunch. They will talk poorly of you in secretive group chats, have no compassion for necessary leave, will overwork you and I promise you, this will eat at you mentally. If you ever try to address their behaviour, they will gaslight you and tell you that they’re not a clique and will put you on a mental list that will tarnish you and ensure that you are treated with a bias. The customer base is the most unhinged. I’ve never had more aggressive customers that I’ve had to deal with in any other customer based role, in all the experience I’ve had. I’d be angry too, if the call wait times are akin to the social services queue. But hey, upper management were justified in laying off a bunch of our friends and soothing our grief about it with pizza and a higher work load!