Pros
There can not be a good reason to work here unless and until you want to screw your life completely and badly. Indeed there are a few learning opportunities if you want to learn pharma market research and basic analytics. But you can get same/better learning opportunities in any average pharma KPO or consulting firm, with a way better work-life balance.
Cons
Its a KPO which gets very few consulting assignments now and then. So dont be fooled if the HR wants to lure you saying its a consulting firm. 90% of the work is about crawling paid pharma databases and picking information points from them. Mindless work. On the top of that the work ethics are bad. You would frequently see managers tweaking information for the sake of saving their projects. It's a constant policy there to keep the company understaffed so that people are overloaded with work. Yes, there are absolutely ZERO bench hours. They keep track of the employees to the level that if you are seen leaving on time for a few days, you will be given extra projects so that you will have to overstretch. Or for no reason, your boss will schedule an internal meeting after your scheduled shift time. The idea is simple, make people work for more hrs then they are hired for. In all, you would have the worst work-life balance ever of your life with this company. On top of this if you come past 11 AM, your half day leave will be marked.... and your manager will still make sure that you stay until 10-11 PM in the office. If you have to leave on time anyways, they will make you work from home. And there is no internet or phone payment from the office. Besides being overloaded, you would also face unfair attitude of managers and the HR. Most of the managers are biased towards people who would give them insider information on other employees. So forget that you will get a good appraisal even after doing good work. HR promises are never met after you are hired. There have been a couple of instances last year when employees had to fight with the HR for their promised incentives. On a separate instance, without prior information they deducted thousands of rupees from everyone's salary for not submitting cab slips on time. Most people discovered the deduction when they got the salary. There is no 360% review process. So your appraisal is totally and completely based on what your supervisor says about you. They usually pick the worst review of all the supervisor you have worked with and prepare your appraisal report on the basis of that. There are no basic amenities in the office. so for example, if you are ill, you would have no other choice than to keep sitting on your chair or lie down on the couch at the reception until you would arrange a cab yourself to go home. If you are staying late (which is a norm), company will provide you dinner. They have a contract with the cheapest food vendor in the food court below the building. You can yourself estimate the quality of food being delivered. Cab policy says that if you forget to endorse your cab slip from your manager and submit it to the administration, the cab money will be deducted from your salary. And they do it. Any other perks??? The company organizes one annual party every year. That's just a below average dinner party in a local 2 star restaurant in Gurgaon. And that's it... forget about any fun beyond that. The average retention period is around 7-8 months. This is starkly different from retention in senior management which is around 5 years. Payscales are around 20-30% lower than the other companies in this space.