Unprofessional to say the least - Customer Service Snap Finance Employee Review

1.0
5 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Good starting pay, training/onboarding program.

Cons

HR doesn't take harassment seriously. There were several official reports about other employees harassing me while at work but no disciplinary action was taken. People were taking photos of me with their phones while we were at work and posting them on social media with negative and demeaning commentary. These were taken without my knowledge or permission. I took screenshots that were forwarded to me by a friend who noticed them on social media site and gave them to HR, I felt so violated and sad that these were being posted to the public. Unfortunately, HR did nothing, even though they had physical proof of the harassment and could identify which individuals posted them to their social media. After reporting the harassment, I felt like management retaliated against me and found any reason to take disciplinary action against me. I worked a mid day schedule and had doctor appointments during the week at times. My boss would approve me to either come in late or leave early, but then I would get written up for doing so. They wouldn't change my schedule so I could make it to appointments due to an unforeseen medical condition. I was actually told by my boss once when I asked for a half hour adjustment to my schedule for an appointment that "you are either on time or you are unemployed, its up to you!" Management and friends of management were similar to high school bullies and there was clear cut favoritism amongst them. Exceptions made for some but not all employees. I got a new job that worked better for my schedule and gave Snap a two week notice in an effort to leave on good terms and to be professional. When I gave my notice, I was asked "Why don't you just leave today instead of wasting our time for two more weeks?" then I was fired a few days later. My performance was always stellar while I was there and I was always top of the leaderboard in terms of stats. I felt like I was cutting ties with an immature teenager who couldn't handle being broken up with when I gave my notice. Work/life balance is not important to Snap. Values are non-existent and a safe workplace is not how I would describe Snap.

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Pros

Great leadership and culture Opportunity for career development and growth Competitive Pay

Cons

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5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Supportive Team Environment From day one, I felt welcomed and valued. My team and colleagues are always willing to help, answer questions, and provide guidance. It's not just lip service—people actually care about seeing you succeed. Whether you need help understanding a complex process or just need to bounce ideas off someone, there's a collaborative spirit that makes the workplace feel like a real community. Leadership is approachable and invested in their teams' wellbeing. Incredible Growth Opportunities What I appreciate most is the emphasis on learning and development. Snap Finance truly invests in their people. I've had the chance to expand my skill set, take on new responsibilities, and grow professionally in ways I didn't expect. The company seems to value internal advancement and encourages employees to develop expertise. Whether it's formal training, cross-functional projects, or learning from experienced colleagues, there are genuine opportunities to level up your career. Why I Love It Here The combination of a supportive culture and real growth potential makes Snap Finance stand out. It's refreshing to work for a company that sees employees as long-term assets rather than short-term resources. If you're looking for a place where you can learn, grow, and feel genuinely supported, I'd definitely recommend considering Snap Finance.

Cons

Nothing of note to add here.

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