THE TRUTH: A once good company that has fallen apart because it's unwilling to change. - Vice President, Client Services Snow Companies Employee Review

I'm not going to give a one star rating, because above all, I worked with some wonderful people and patients who will be in my life forever. The problems at Snow are solely due to upper leadership. Because of their heads being buried in the sand, the work environment at Snow increasingly became so toxic, soul depleting, and chaotic, that staying was just not an option. I didn't leave the company when my hair started falling out due to stress. I was told things would get better, that there was yet another new plan in place to correct the staffing issues. I didn't leave the company after two severe panic attacks. I was told to hang in there while they adjusted to the growing pains that were causing everyone so much distress. I didn't leave years ago when very credible allegations of sexual harassment were ignored because the alleged perpetrator (who everyone knew was guilty) was too valuable to lose. I was told it would cause a "company disturbance" if he was terminated. I didn't leave when all the other personal warning signs were there. I finally left when I realized that every conversation with the people I worked with (from VP down to entry level) was negative. Seeing what effect the company mismanagement, impossible amount of work, low pay, and dismissive CEO did to the people around me was impossible to ignore. It's one thing to suffer in silence, but when you realize everyone else feels the same way, it's eye opening. In the final year I worked at Snow, I was given five or six new people because people constantly resigned. It was incredibly disruptive and was made worse by the fact that I never had a complete team. Even with the cycling of new hires onto our team, I was always operating with one or two unfilled positions. This might have been manageable for a team with less business or fewer projects, but I was leading some of the busiest brands at the company without the proper support. As a result, a 60- or 70-hour work week became the norm. No matter how many times I flagged the deficit to my boss, it didn't change. Add to that having to field so many conversations from the people I managed (and others) about the low pay and amount of work. I also had to say yes to every client demand, no matter how ridiculous or if we even had the capability to execute the ask. The CEO looked at this as a positive thing, often saying "even if we have no idea what we're doing, we say yes and then figure things out on the back end." This might seem innovative or flexible, but it just led to frustration as we were left scrambling to figure out how to execute a tactic that we simply weren't equipped to execute. We literally made things up as we went, lied to clients along the way, and hobbled together semi-serviceable deliverables that didn't really pass the quality sniff test. I didn't realize how backwards this was (not to mention deceptive) until I watched my new boss at my current agency simply say we couldn't do something a client was asking for. She then did research and recommended another agency she had worked with in the past that could. The client was appreciative, it maintained the trust she had built with them and it immediately led to more business for us. One of my biggest regrets is participating in the favoritism that runs rampant at Snow. At the VP level I've had conversations with upper leadership about what they think of certain employees that would make their jaw drop if they heard. If you're not liked at Snow and don't "play the game" your career is going no where. Meanwhile there's people who get to float around and try out different positions in different departments whenever they get the whim. It really is nepotism at it's finest. Raises and promotions should be based on merit, not favor or relationship to the c-level executives, and I wish I had spoken up. The saddest part is that I've stayed in close touch with several people who still work at Snow and things have only gotten worse. People are busier, morale is nonexistent, and the amount of people quitting has only increased. That's why I hope my review will help prospective applicants understand what they could be getting themselves into. It's a dice roll whether you'll be on a team with a strong VP with enough team members and a manageable portfolio of business. A few years before I quit I would have said there was a 50/50 chance of being placed on a good team. Now it's slim to none because everyone is understaffed and managing too much work. The company wasn't always like this, but then again I used to be a true believer in the mission almost to the point of being brainwashed, which seems strange to admit. I believed so much in the company that I didn't blink when I was asked to post or encourage others to post positive Glassdoor reviews to drown out the negative ones . In my mind I was just ensuring people had a balanced view of Snow. I thought people posting negative reviews were just disgruntled or being vindictive. Now I realize I was part of the problem. Yes, there are people happy with their jobs at Snow, but I would venture to say the majority are not for all the reasons echoed in the negative reviews. It wasn't fair to try and marginalize their voices while simultaneously preaching about the importance of helping patients find their own voice. Hopefully this honest account of my experience will make up for for that.