Hostile work environment with a fully-stocked kitchen - Anonymous employee SoFi Employee Review

1.0
6 Apr 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. Location. Location. Location = Presidio, CA 2. Catered lunches/lunch allowance 3. 100% paid health insurance 4. Swag

Cons

1. Toxic work environment: There have been a handful of incidences at various locations of SoFi Engineering where female employees were treated unprofessionally in forms of harassment, discrimination based on national origin, and retaliation. HR itself was part of the problem - i.e., instead of coaching managers on equal employment opportunity, SoFi HR worked actively to intimidate and retaliate against employees who reported unlawful behavior among superiors. 2. Culture marked by favoritism, not meritocracy: SoFi continues to have a palpable culture of favoritism in all of its offices and departments. For example, the favorites readily threaten to leave, are offered higher compensation packages, and walk around like thugs. This culture was encouraged under SoFi 1.0 where the founder/CEO, his wife who was the CTO, and the CFO all had their chosen-ones who got were invincible. This culture continues to be fostered in SoFi 2.0 under Anthony Noto because some of the former leadership on the ground remains intact and continue the status quo. They need to go! 3. 'Us' vs. 'Them' sentiments among various SoFi offices: Since the new CEO - Anthony Noto - came in almost a year ago, he rolled out a campaign of 'One SoFi' to unite the various geographical offices and departments. However, this has led to more distrust and has become a mocking matter. Most of competent SoFi 1.0 employees left to either join the ousted-CEO's new company or to another company.

Explore other reviews about SoFi

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Good working culture , cutting edge technology

Cons

Work life balance gets poor

2.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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