Lies Lies Lies- Don't Trust - Product Manager SoFi Employee Review

1.0
30 June 2020
Recommend
CEO approval
Business outlook

Pros

Free lunch across all locations, decent benefits, great office spaces.

Cons

Time to speak up. All Lies. It is hard for me as I put my life and heart in SoFi moving from one location to the next, once believing in the company and it's products. Now, its diminishing. Products are lacking and not innovative anymore. Companies talk about employee loyalty, but where is the company loyalty to the employees. I feel betrayed by them. SoFi had 2 rounds of layoff and they aren’t offering the same support as other companies. I feel like this company turned their backs on its employees. They expect their people to help them out. But when their people need them, they don’t do the same. Company culture is not a poster on the wall. It’s how you treat your people in good times and bad times. Don't listen to the communications team, it's all lies. Their so call "People Partner" can't be trusted either. They want to clean house and let people go if you aren't a solider. They do not follow their own values and I'm applauded. Leaders lack emphatic with their employees at all levels. But at the end of the day if an employee is there for the company in tough times and goes above and beyond they should also be there for them. It's about culture

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SoFi Response
5y
Thank you for sharing your thoughts with us. We're sorry to hear your experience at SoFi has been sub-par, and we'd like to see what we can do to turn it around. We would strongly encourage you to talk to your manager, People Business Partner or a trusted executive so we can more directly address your concerns.

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5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Good working culture , cutting edge technology

Cons

Work life balance gets poor

2.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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