Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      SoFi

      Engaged employer

      SoFi reviews

      Sofi Company Review - Senior Software Engineer SoFi Employee Review

      4.0
      4 Nov 2020
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits, competitive salaries and interesting work. The management seems to be trying to do the right thing and build a good company culture. Committed to continued process improvement and excellence.

      Cons

      Liberal (to a fault) company. So concerned about diversity and inclusion, that the 99% need to bend over backwards so the 1% aren't offended. Example: In a recent training, we were encouraged to no longer use the pronouns he/she when referring to coworkers because somebody who doesn't know what gender they are might be offended. Instead, the accepted pronoun is "they" at Sofi to refer to others. Please don't misunderstand. I am all for treating everybody with respect and love, but this is over the top. If we could all remember this one simple piece of wisdom "love your neighbor as yourself", then there would be no need to be counseled on what pronouns we should or should not use.

      avatar
      SoFi Response
      5y
      We're so appreciative of you taking the time to share your feedback. In today's environment, politics aren't often 100% unavoidable, but we strive to not pick sides. As you know, diversity in all its forms is one of our core values, and creating an environment where everyone feels included and heard is a top priority. We believe that asking for and aiming to correctly use someone's pronouns is one of the most fundamental ways to show respect for their gender identity. When someone is referred to with the wrong pronoun, it can make them feel disrespected, invalidated, dismissed, alienated, or dysphoric (often all of the above.) At SoFi, it's incredibly important to us that EVERYONE feels welcome, included and able to contribute. We are seeking to create an environment in which our team members feel that they can bring their full, authentic selves to work. If you have any additional feedback, we encourage you to reach out to your PBP or email us at glassdoor@sofi.org. Thank you for being part of the SoFi family!

      Explore other reviews about SoFi

      2.0
      6 June 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      4d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
      See reviews by: Helpful|Rating|Date|All
      Related searches: SoFi jobs | SoFi salaries | SoFi benefits | SoFi interviews | SoFi conversations
      SoFi reviewsSoFi Senior Software Engineer reviewsSoFi review