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      SoFi

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      Anyone listening here? - Product Manager SoFi Employee Review

      3.0
      5 Feb 2021
      Product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      benefits, compensation, bonus, stipends, technology

      Cons

      strange favoritism with the leadership team- feels cultic. leaders needs to be more inspirational and transparent with us. once a week all hands isn't productive and is draining (no important messages) What is the point of our engagement surveys when no one takes into account of what we want? Does anyone listen? Is it all talk and no action? I been wanting a 401K match for a while since I joined and the people team didn't reply. For a company that strives on values and making money right, they do not think about their own employees.

      avatar
      SoFi Response
      5y
      Thank you for taking the time to share your SoFi experience with us, and we're disappointed to hear it did not meet your expectations. Perhaps you left before we started rolling out our Manager Onboarding Program, which is designed to give all managers the tools they need to support and inspire their teams to do the best work of their lives. We conduct an annual employee survey and use those insights to create new programs to address employee concerns. For example, in 2020, our employees asked for more career development opportunities, so we have rolled out new career pathing programs for Operations, and are in the process of implementing a development program for employees in Engineering, Product, and Design. We know 401k matching is important to our employees, and will continue to keep it top of mind as we evolve our benefits offerings. Lastly, we never offer incentives to employees in exchange for a review on Glassdoor. We are proud to be able to offer every new hire a welcome kit so they feel a part of the SoFi family.

      Explore other reviews about SoFi

      2.0
      6 June 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      4d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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