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      SoFi

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      SoFi reviews

      Culture Chameleon - Anonymous employee SoFi Employee Review

      2.0
      8 Feb 2021
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      -Great Benefits and perks -Stunning office close to BART packed with amenities and an incredible staff property managers

      Cons

      -Despite it's prominence during company-wide all-hands - the company's values existed in name only, and were often contradicted from the actions leadership -Brilliant employees lacked resources needed to fulfill their potential -Overwhelming number of meetings that often suffer from the grandstanding and tendency for the loudest in the room having the least to say -It's not what you know, but who you know -No sense of accountability across leadership - blame is hot potato that ends up in the hands of those working hardest to propel the company forward

      avatar
      SoFi Response
      5y
      Thank you for taking the time to share your SoFi experience with us. We are disappointed to hear it didn't always meet your expectations. We agree that we have hired some of the best and brightest in the industry, and are committed to setting them up to succeed. Perhaps you left before we started rolling out our Manager Onboarding Program, which is designed to give new managers everything they need to know about managing people at SoFi, from how to foster inclusion and belonging on their team, to building their personal leadership brand. Our goal is to give all managers the tools they need to support and inspire their teams to do the best work of their lives. We sincerely value your feedback - we see it as a gift that will help us continue to move SoFi in the right direction. We encourage you to email us at glassdoor@sofi.org if you have additional thoughts on how we can improve the employee experience. Best of luck in your future endeavors.

      Explore other reviews about SoFi

      2.0
      6 June 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      3d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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