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      Can be amazing, but hypocrites abound - Anonymous employee SoFi Employee Review

      4.0
      6 Oct 2021
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I started in an office environment that was the best work environment I have ever been a part of. There was unity and cohesion behind the mission and values. People came to work happy, and left happy. That same spirit of unity, cohesion, and fun has largely persisted in my individual team, which I consider to be the finest group of people I've ever had the pleasure to work with. Post-pandemic, SoFi has slowly come around to allowing full-time, permanent remote work as an option. More than any other company, SoFi has fostered my personal career growth and compensated me fairly, which is more than I can say for other companies I've worked for.

      Cons

      After the pandemic, lots of things changed at SoFi. It's not worth getting too much into the details, but suffice it to say that not everyone is a believer in the mission and values at SoFi, particularly some select few at the C-level and in C-level staff. Or, if they are, then they are hypocritical, because they often act at variance with the mission and values. Quality of life at SoFi depends very much on the people in your immediate circle. In that sense, joining SoFi is very much like any other company ... one bad manager or coworker really can spoil it. This unfortunate circumstance is happening somewhat frequently these days. The most devastating indictment I can level is that more than one person that I knew and really enjoyed working with pre-pandemic have left SoFi not because they didn't like the company or its mission or didn't like the work they were doing, but because dealing with some of the egomaniacs in power there had simply become intolerable.

      avatar
      SoFi Response
      4y
      First off, THANK YOU to the 3+ years you have dedicated to working at SoFi. What a ride it's been! We're so happy to hear that SoFi has supported your growth - we know our people are our greatest differentiator, so one of our top goals is to make sure they have opportunities to grow and feel valued. The COVID-19 pandemic has changed the way we all work, collaborate, and communicate. We've heard from our employees that y'all value flexibility, so we hope you feel supported by your manager and team to make the best working-environment decision for you. We look forward to the day when we will open our offices for those who choose to come in. Building a world-class culture starts with leadership, and your feedback around toxicity is not reflective of the type of environment we are working to create. If you're comfortable, we'd like to continue the conversation so we can address your concerns directly and work to improve this aspect of your SoFi experience. If you're open to it, please email us at glassdoor@sofi.org or reach out to your PBP directly. Constructive feedback like yours ONLY makes us better, so we sincerely thank you for taking the time to leave such a thoughtful and candid review.

      Explore other reviews about SoFi

      2.0
      6 June 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      3d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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